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Branch in a Glass Jar

SHIPPING POLICY

+ Shipping will be at your choosing at the checkout. We offer tracked courier standard shipping for $7.95, with a target of delivery within 3-7 working days. Tracked courier for a rural address is charged at $12.95. Free shipping is automatic with purchases totaling $99 ($120 for rural). Local same day delivery is available for a reduced shipping rate at checkout.

+ We endeavor for all of our parcels to arrive within the above time frames, however due to the current freight disturbances due to road closures caused by recent extreme weather events, there may be delays out of our control. It is for this reason that we only ship tracked items - so we can keep an eye on where your order isat all times.

+ Once your order is processed you will receive an email stating when your order has been sent along with a tracking number.

+ Posting will only happen on business days to prevent your packages sitting around in a post office all weekend. If you place an order any later than midday on a Friday it will not be posted until Monday morning.

RETURN/REFUND POLICY

+ Due to the hygienic nature of our products were are unable to provide refunds for products that have been opened and used. Please choose your items carefully before the checkout stage of the purchasing process.

 

+  Refunds will not be provided for change of mind purchases.

+ If your product arrives and you have an issue you would like to bring up, please contact us immediately before using it. 

+ If you, the customer, and Oillee, come to an agreement regarding a refund, this will be discussed via phone or email and your refund will be provided onto the payment method you originally made it from. Your product will need to be sent back at your own cost if it is unused and unopened.

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